transcript   Transcript

Providing Brief Service to Survivors of Disaster: Hotline 101 and Working with Survivors of Trauma

Recorded on: Apr. 9, 2018
Running Time: 01:08:33

Full Transcript:

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Taken from the Web Program Providing Legal Assistance in the Aftermath of Disaster Recorded April 2018 in San Francisco

Providing Brief Service to Survivors of Disaster: Hotline 101 and Working with Survivors of Trauma [01:08:33]

  • Hotline 101
  • What is a disaster legal services hotline?
  • Overview of conducting legal intake and triage for those affected by disaster
  • Roles and responsibilities for volunteers on a legal hotline
  • Tools for attorneys to screen for common legal issues following disaster
  • Working with Survivors of Trauma
  • Client-centered interviewing and representation
  • Empathy and cultural humility in working with survivors of trauma

Gloria Chun, Erin Scott

Presentation Material

  • Hotline 101 (PowerPoint slides)
    Gloria Chun
  • Working with Survivors of Trauma (PowerPoint slides)
    Erin Scott
  • PTSD: National Center for PTSD
    Erin Scott
  • Sample Hotline Greeting with Limited-Scope Engagement Agreement
    Gloria Chun
  • Sample Hotline Intake Form
    Gloria Chun
Gloria Chun ~ Director/Managing Attorney, Pro Bono Legal Services, Justice & Diversity Center of The Bar Association of San Francisco
Erin Scott ~ Executive Director, Family Violence Law Center
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